Keyword Matching

Keyword matching lets an automation respond only when a message contains specific words or phrases you define, making responses more targeted and relevant.

How it works

• Works with automations like Reply Comment and DM Comment.
• The automation only triggers when incoming text matches one of your defined keywords.
• If a message doesn't contain any matching keyword, the automation stays inactive and won't run.

Keyword Matching on a Reply Comment automation:

Keyword Matching on a DM Comment automation:

TIP

Keyword matching in Repliz is not case-sensitive, so buy, Buy, and bUY are equivalent.

When to use it

This is useful for handling FAQs, answering product inquiries, and any situation where you want the response to depend on what the user says.