Repliz

English

Bahasa Indonesia

English

Bahasa Indonesia

Appearance

Reply Comment ​

Reply Comment posts a public reply to new comments, using fixed text, keyword rules, or AI, optionally with an image.

Supported platforms ​

PlatformPer accountPer post
Facebook✅✅
Instagram✅✅
Threads✅✅
TikTok✅✅
YouTube✅✅
LinkedIn✅ Organizations only✅

Modes ​

Text ​

Every comment gets the same reply. Use {name} and {Hi|Hello} to make replies feel personal and varied:

{Hi|Hello|Hey} {name}, thanks for stopping by! 🙏
Reply Comment in Text mode with Keyword Exception and a 20-second Delay turned onReply Comment in Text mode with Keyword Exception and a 20-second Delay turned on

Keyword ​

Pair keywords with replies. When a comment contains a keyword, Repliz replies with the text paired with it.

KeywordReply
priceHi {name}, prices start at Rp50.000. Check the link in bio!
locationWe're at Jl. Sudirman No. 45, Jakarta.
(empty)Thanks {name}! Send us a DM if you have questions.
  • Leave the keyword empty to set a default reply for comments that match no keyword. Without a default reply, those comments get no reply.
  • If a comment matches several keywords, the first one in your list wins.
  • Add the default reply last. + Keyword stays disabled while a pair has an empty keyword or reply.
  • Keep only one empty keyword. If there are more, only the first one is the default reply, and the others show a warning until you fill them in or delete them.
  • Turn on Exact Match to reply only when the whole comment equals the keyword.
Reply Comment in Keyword mode with two keywords and a default replyReply Comment in Keyword mode with two keywords and a default reply

AI ​

Write a prompt that tells the AI how to reply, for example your tone, what you sell, and what to avoid. Turn on Include Content as Context to give the AI the post's caption and details, so it can answer questions about that post.

Reply Comment in AI mode with a prompt and Include Content as Context turned onReply Comment in AI mode with a prompt and Include Content as Context turned on

AI mode needs an AI provider. See Using AI.

Image ​

Every mode can send one image along with the reply. Click Attach Image under the reply text and pick a picture. Repliz posts it with every reply, including every keyword's reply in Keyword mode. Click Change to swap it, or × to remove it. The image is uploaded when you click Save.

PlatformImage
Facebook✅
Threads✅
TikTok✅
LinkedIn✅
Instagram-
YouTube-
  • On Instagram and YouTube, Attach Image doesn't show up, because those platforms don't take images in comment replies.
  • On TikTok, use an image from 360×360 up to 1080×1920 (portrait) or 1920×1080 (landscape) pixels.

Options ​

These options are available in Text and AI mode:

  • Keyword Matching: reply only to comments that contain one of your keywords.
  • Keyword Exception: never reply to comments that contain one of your keywords, for example spam or a competitor's name. Exceptions are checked before Keyword Matching.
  • Delay: wait 10 to 60 seconds before replying.
  • Include Live Comments (Instagram account automation): also reply to comments on your Instagram Live. It's off by default, so Live comments get no reply until you turn it on.

Each keyword list has its own Exact Match switch. See Extra options for how matching works.

Set it up ​

  1. Open the automation settings for an account or a post.
  2. Turn on Reply Comment.
  3. Choose Text, Keyword, or AI, and fill in the reply, keyword pairs, or prompt.
  4. Optionally click Attach Image to send a picture with the reply.
  5. Optionally turn on Keyword Matching, Keyword Exception, Include Content as Context, or Delay.
  6. Click Save.

Good to know ​

  • After Repliz replies, the comment is marked as resolved in Comment.
  • On YouTube, new comments are checked every 1–2 minutes, so replies don't go out instantly. Only top-level comments get a reply, not replies inside a comment thread.
  • Every reply is logged in Report.
For developers

In the API, this automation is the reply object. See Automation Configuration.